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Telephone switchboard operators

UK - Telephone switchboard operators operate telephone communications switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.

Tasks

  • (a) operating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls
  • (b) making connections for outgoing calls
  • (c) dealing with telephone inquiries and recording messages
  • (d) forwarding messages to staff or clients
  • (e) investigating operating system problems and informing repair services
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