Information and communications technology service managers
UK - Information and communications technology service managers plan, direct, and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems.
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Tasks
- (a) consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs
- (b) formulating and directing information and communication technology (ICT) strategies, policies and plans
- (c) directing the selection and installation of ICT resources and the provision of user training
- (d) directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines
- (e) overseeing the security of ICT systems
- (f) assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer- related workers
- (g) evaluating the organization's technology use and needs and recommending improvements, such as hardware and software upgrades
- (h) establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
- (i) establishing and directing operational and administrative procedures
- (j) overseeing the selection, training and performance of staff
- (k) representing the enterprise or organization at ICT related conventions, seminars and conferences
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